Help center

Last updated: 05.11.2026

These rules explain how deposits and withdrawals work at Mr.CASH888. They are part of our Terms & Conditions.

In short: you pay in and out only with cryptocurrency, only with wallets in your own name. Blockchain transactions cannot be reversed, so check the currency, the network and the address every time. Withdrawals are checked first. Verification can take up to 72 hours, and we then aim to process approved withdrawals within 72 hours.

1. Supported cryptocurrencies and networks

1.1 We accept BTC, ETH, LTC and BNB, on the networks shown in the cashier. The list can change.

1.2 Each cryptocurrency and each network has its own address. An address for one network does not work for another. You must choose the right one.

2. Deposits

2.1 You may deposit only from a wallet or account that is in your own name. We may refuse, hold or return a deposit from a third party, after verification.

2.2 The minimum deposit is EUR 5, or the equivalent in another currency. The cashier shows the exact minimum for each cryptocurrency and network.

2.3 A deposit is credited after the number of network confirmations required for the network. The number differs by network and is shown in the cashier.

2.4 The value of the deposit in your Account is set at the exchange rate of our payment provider when the deposit is confirmed. We add no margin of our own.

2.5 If you send funds on the wrong network, to a wrong or expired address, in an unsupported cryptocurrency, or below the minimum, they may be lost. We cannot promise to recover them, and in most cases we cannot.

2.6 Your deposit address is normally the same for your Account and can be reused. It may change, for example if our payment provider changes. Always check the address and the network in the cashier before you send funds.

2.7 Every deposit must be wagered at least 1 time before you can withdraw it (see section 6.4 of our Terms & Conditions).

3. Withdrawals

3.1 Withdrawals are available in cryptocurrency only. We may add other methods later and will say so on the Site.

3.2 You may withdraw only to a wallet in your own name. Where possible, the withdrawal goes to the wallet and network that you used to deposit.

3.3 The minimum withdrawal is EUR 20, or the equivalent in another currency. This minimum does not apply if you close your Account or self-exclude.

3.4 Before your first withdrawal, and at any other time we reasonably ask, you must complete verification (see our AML & KYC Policy). Verification can take up to 72 hours after you submit your documents. We may delay a withdrawal until verification is complete.

3.5 After verification is complete, we aim to process approved withdrawals within a further 72 hours, counted from the moment the withdrawal is approved. If it takes longer, we will tell you. The time on the network can be longer. Processing may take longer while we complete verification or a security check, and during busy periods.

3.6 You can ask Support to cancel a pending withdrawal before it is processed. A withdrawal cannot be cancelled in any other way.

3.7 You cannot withdraw Bonus funds, or winnings from them, until the wagering requirement is complete (see our Bonus & Loyalty Terms).

3.8 Withdrawing to a new wallet does not normally need extra verification or a waiting period. Our normal security checks still apply, and we may ask for more proof where our AML & KYC Policy requires it.

3.9 Check the address and the network carefully before you confirm. Once sent, a withdrawal cannot be recalled. We are not responsible for funds sent to the address you gave us.

4. Limits and larger wins

4.1 The maximum total of withdrawals is EUR 100,000 per Account per calendar month, or the equivalent in another currency.

4.2 If your winnings are higher than the limit, we pay the amount above it in the following months, in instalments of up to EUR 100,000 per month, until it is paid in full. The unpaid amount stays yours and is shown in your Account.

4.3 Jackpot wins are paid directly by the relevant game provider under the provider’s rules, and are not subject to the limit in 4.1.

4.4 We may change the limits and will give notice in the cashier or on the Site. Changes do not affect a withdrawal that you have already requested.

5. Fees

5.1 We do not charge a fee for deposits or withdrawals. Network fees may apply.

5.2 Network fees are paid to the network, not to us. They are taken from the amount you send or receive and are shown before you confirm a withdrawal.

6. Exchange rates and value changes

6.1 Amounts in other currencies are converted at the exchange rate of our payment provider at the time of the transaction. We add no margin of our own. Amounts shown in EUR are for information.

6.2 The value of cryptocurrencies can change quickly between your deposit, your play and your withdrawal. We are not responsible for changes in value.

7. Held, refused or reversed payments

7.1 We may hold, refuse or reverse a payment that we suspect is linked to fraud, money laundering, sanctions, a restricted jurisdiction, a breach of the Terms, or a technical error, or where the law requires it.

7.2 If we hold a payment, we tell you what we need from you, where the law allows. See our AML & KYC Policy.

7.3 If a payment is credited by mistake, we may correct your balance.

8. Taxes

You are responsible for any tax that applies to your deposits, winnings and withdrawals.

9. Problems and contact

If a deposit or withdrawal does not arrive, contact Live Support or support@mrcash888.com with your Player ID, the date, the amount, the cryptocurrency, the network and the transaction hash. If you are not satisfied, see our Complaints and Dispute Procedure.