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Responsible Gambling
Last updated: 05.11.2026
This page contains our Responsible Gambling Policy, our Underage Gambling Policy and our Self-Exclusion Policy.
Gambling should be entertainment, never a way to make money or to escape problems. Only play with money you can afford to lose, and only if you are 18 or older.
1. Tools in your account
You can find these tools in your account under Responsible Gaming (My Account → Responsible Gaming).
| Tool | What it does | Options |
|---|---|---|
| Deposit limit | Caps how much you can deposit | Daily, weekly or monthly |
| Bet limit | Caps how much you can bet | Daily, weekly or monthly |
| Time out | A short break from playing | 24 hours, 7 days or 30 days |
| Self-exclusion | A longer break from all play | 6 months, 1, 2, 3 or 5 years, or indefinitely |
Limits you lower take effect immediately. Limits you raise take effect after a cooling-off period of 24 hours. Limits and breaks cannot be cancelled before they end.
2. Signs it may be a problem
- You chase losses or play to win back money.
- You spend more money or time than you planned.
- You hide gambling from family or friends.
- You borrow money to gamble.
- You feel anxious, guilty or irritable when you do not play.
- Gambling affects your work, studies or relationships.
If you recognise any of these, use the tools above or ask Live Support for help.
3. Self-exclusion policy
3.1 You can self-exclude for 6 months, 1, 2, 3 or 5 years or indefinitely in your account, or by asking Live Support. An indefinite self-exclusion lasts at least 6 months and ends only when you ask Live Support to lift it.
3.2 During self-exclusion you cannot log in, deposit or play. We will not send you marketing.
3.3 You cannot end a self-exclusion early. When the period ends, you may ask Live Support to reopen your Account after you confirm that you want to return.
3.4 Any balance that you can withdraw will be paid to a verified wallet in your name, after normal checks. Withdrawing a balance does not end the self-exclusion: during it you still cannot log in to play, deposit or place bets.
3.5 If you self-exclude, we strongly recommend that you also self-exclude from other gambling sites and install blocking software. We cannot stop you from opening an account with another operator.
3.6 We will close any new account that you open during self-exclusion, and winnings from it may be voided.
4. Underage gambling policy
4.1 Players must be 18 or older, or older if the law where they live sets a higher age.
4.2 We run age and identity checks at registration and at withdrawal. If we find that a player is under age, we return the deposits to the original wallet and close the account immediately. We do not pay winnings.
4.3 If you share a device with a minor, keep your login private and consider parental-control software such as Net Nanny or Qustodio, and gambling-blocking software such as Gamban or BetBlocker (free).
4.4 If you think a minor is using the Site, tell Live Support right away.
5. Where to get help
Talk to Live Support at any time. Free, independent and confidential help is available from Gambling Therapy (www.gamblingtherapy.org, in many languages), Gamblers Anonymous (www.gamblersanonymous.org) and BeGambleAware (www.begambleaware.org).
6. Contact
support@mrcash888.com or Live Support on the Site.
